Equestrian Photography
For over 40 Years



 

 

 

Refund / Pre-Order Info
"The Fine Print" - READ IT PLEASE, SO YOU KNOW!

If you do not read this we are not responsible for disappointments!

When Pre-Ordering - IMPORTANT info for you to READ! Use the "Shipping Information Area" for the Riders Name (First and Last) and the "Company" field for the Horse Name. WE MUST HAVE THE RIDER NAME AND HORSE NAME!
Pre-ordering gets you: All Photos we have taken on a DVD, shipped to you about 10 days after the show, OR We e mail you a download link (Drop Box) about 3 to 5 days after the show, which ever you choose. Dressage shows typically gets APPROX. 70 photos, and 2 rides. Eventing gets all 3 phases, with 60+ Photos. These are estimates, so please do not request a refund if you only got 68 photos instead of 70, Or only 1 ride. On the same point, we will not ask for more $$ if we shoot 80 photos, or shoot 3 rides. Regardless of which delivery method you choose, you receive full res, and full copyrights which include printing rights. We try to cover as many others over and above the sign ups.
Refund Policy - PLEASE READ
DRESSAGE SHOWS:
No refunds if you scratch, unless you contact us to inform us of the scratch BEFORE YOUR SCHEDULED RIDE(S). No refunds for eliminations. (If you let us kow you got eliminated on your first ride we will be sure to get your 2nd or 3rd ride.
HORSE TRIALS:.
NO REFUNDS IF YOU ARE ELIMINATED. (We will refund some eliminations. See Bob at the Booth During the show For Specific Refund Policies). Example if your horse jumps out of the dressage ring in the first few steps. We will work these on a case by case basis). No refunds if you scratch, unless you contact us to inform us of the scratch at least 30 minutes prior to your scheduled dressage ride time. If you do not call to inform us, this is considered a "No Show", and we do not refund. We will give full refunds on pre-orders if you call prior to the show (The Day Prior by 5PM) due to illness, or other extenuating circumstances which prevents you from showing.
ALL SHOWS: WE DO NOT REFUND ANY AMOUNT IF THE SHOW CANCELS ANY DIVISION OR CLASS FOR A WEATHER-RELATED ISSUE OR ANY OTHER REASON. WE HAVE INVESTED CREW / HOTEL / AND MANY OTHER EXPENSES, AND REFUNDS ARE NOT POSSIBLE. JUST AS THE SHOW WILL NOT REFUND DUE TO WEATHER RELATED CANCELATIONS, WE CANNOT REFUND. THESE TYPES OF CANCELATIONS ARE VERY RARE.
We will also take certain eliminations / scratches and other circumstances case by case, and do our best to be considerate of special circumstances. We do our best for everyone! (Exception: If a Show is canceled all together refunds will be given, or a credit assigned for another show).
IF THESE POLICIES ARE NOT ACCEPTABLE, PLEASE WAIT UNTIL YOU ARE AT THE SHOW TO ORDER, OR ONLINE AFTER THE SHOW. THANK YOU FOR YOUR BUSINESS!!
Feel Free to Contact us for more information, or Questions 828-696-5104

 
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Equestrian Photographers: Capturing Horse & Rider in Time
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